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Touch screens to boost safety and convenience for river commuters

23 July, 2015

New state of the art technology is now being trialled to bolster safety and convenience for people traveling about the city’s river transport network.

Deputy Mayor Adrian Schrinner said Council was partnering with TransLink to trial new accessible, interactive touch screen units at four ferry terminals, enabling passengers of all abilities to access live timetable information and emergency assistance at the touch of a button.

“Council is committed to providing safe and accessible services for residents and visitors, and this brand new technology will ensure our services are innovative and informative,” Cr Schrinner said.

“The development of these new Emergency and Information Call Point units is the outcome of extensive consultation and collaboration between Council, Brisbane disability reference groups, the Department of Transport and Main Roads, and Queensland Rail.”

Cr Schrinner said the $280,000 project would see the touch screen units installed at Norman Park, Hawthorne, Bulimba, and Thornton Street ferry terminals.

“Designed with accessibility as a priority, these modern units feature an interactive touch screen with easy-to-read colour display, text recognition, Braille and Tactile, audible functionality and multiple language options including English, Simplified Chinese and Korean,” he said.

“The screens can display transport service information, such as the next upstream and downstream ferry services, and at the touch of a button customers can access detailed timetable information.

“The units also include emergency assistance capabilities, which links customers to Council’s 24/7 security centre, where an operator will answer their call and manage their request depending on the type of emergency assistance required.

Public and Active Transport Chairman Peter Matic said the units were developed with a strong focus on disability assistance, and were another innovative addition to the newly-upgraded river transport network.

“This year marked the completion of Council’s $100 million investment into the city’s river terminals, which saw the delivery of 11 new or upgraded terminals,” Cr Matic said.

“We have also committed more than $1 million this year to kick off the CityCat re-life program, which will see the refurbishment of our oldest vessels.

“The installation of these cutting edge Emergency Call Point units further ensures our river transport system is modern, safe, and accessible.”

For more information on the Emergency and Information Call Point pilot project for ferry terminals, visit www.brisbane.qld.gov.au or phone Council on 3403 8888.

[Ends] JULY 23, 2015

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