Home | Sign up for the newsletter | Print | Contact Peter
Traffic Cam

'Connect with Council' pod makes Council more accessible

17 January, 2014

‘Connect with Council’ pod makes Council more accessible

In an Australian first, Brisbane City Council is delivering on its vision for a digital Brisbane through the trial of a ‘Connect with Council’ pod at Indooroopilly Shopping Centre.

Chairman of Finance, Economic Development and Administration Councillor Julian Simmonds said the pod had been in operation from December 23 and the trial would last for four months.

“This pod enables residents and business owners to have remote access to Council through highly secure and high definition video and voice communications,” he said.

“The pod is essentially a portable room with a computer screen and printer which allows customers to hold a teleconference with Council contact centre staff.

“This is a great opportunity for Council to provide leadership in technology uptake while continuing to provide multiple methods of engagement with our customers.”

Cr Simmonds said the pod was a new and alternative way for customers to connect with Council in an easily accessible and convenient location.

“Customers can utilise this pod to access a range of Council services including paying rates, requesting Council publications or brochures, reporting a problem or maintenance issue, updating their contact details or accessing information and advice on services,” he said.

“Once the trial is complete, Council will evaluate the results of the trial to determine the next steps.

“Council remains committed to providing a high level of customer service to residents which is why this trial of customer service pods is so important.”

The pod trial is being delivered with technology and services from Cisco Australia and supported by Indooroopilly Shopping Centre.

For more information, please visit www.brisbane.qld.gov.au and search for ‘Connect with Council Pod’ or contact Council on (07) 3403 8888. More information on Brisbane’s digital strategy can be found at www.digitalbrisbane.com.au



More Our Community Articles

21 March, 2017

Brisbane achieves record international tourism numbers

Brisbane’s tourism industry continues to gallop ahead with international visitor expenditure topping more than $2 billion and an additional 50,000 international visitors in the year to December 2016.

Lord Mayor Graham Quirk said Tourism Australia’s latest International Visitor Sur...


> Read More

Local Weather

Paddington currently
°
H:°
L:°
Newsletter Sign Up Brisbane City Translink Fix-O-Gram Neighbourhood Planning Greenheart City Smart Facebook Brisbane City Council
 
Home | Contact Peter | Sitemap | Print This Page | Top of Page
Copyright and Authorised by Peter Matic
44 Latrobe Terrace, Paddington 4064
Ph: 07 3403 2520
Website design by Sellerbyte